Frequently Asked Questions

CookieSeal is a cookie consent management platform that helps websites comply with privacy laws like GDPR, DPDPA, and CCPA. We provide a lightweight JavaScript banner that collects visitor consent preferences and logs them for compliance audit trails.

Implementation typically takes 5-10 minutes. Simply add your domain, customize your banner settings, and paste our script tag into your website's header. The banner will start collecting consent immediately.

No technical expertise required! Our dashboard is designed for non-technical users. You just need to copy and paste one line of code into your website. We provide clear instructions and support for the setup process.

For the Free plan, we'll notify you when approaching the 1,000 consent limit and offer upgrade options. Paid plans have soft limits - we'll contact you to discuss upgrading rather than cutting off service abruptly.

CookieSeal helps you comply with GDPR (EU), UK GDPR, CCPA (California), India's DPDPA 2023, UAE PDPL, and other major privacy regulations. Our consent banners are designed to meet the requirements of multiple jurisdictions.

CookieSeal provides the tools for cookie consent compliance, but GDPR compliance involves more than just cookies (privacy policies, data handling, etc.). We help with the cookie consent requirement specifically.

The Digital Personal Data Protection Act (DPDPA) 2023 is India's new privacy law requiring consent for personal data processing. CookieSeal helps Indian websites collect and document consent from visitors, with features specifically designed for DPDPA compliance.

If your business processes EU personal data, a DPA may be required under GDPR. We offer a comprehensive DPA for Business plan customers, and it's available for review at /legal/dpa for all users.

Retention varies by plan: Free (30 days), Pro (1 year), Business (indefinitely or as you specify). This provides audit trails for compliance authorities when needed.

Our script is optimized for performance - under 30KB gzipped and loads asynchronously. It won't slow down your website. Most competitors' scripts are 3-10x larger.

Yes! CookieSeal works with any website that allows custom JavaScript - WordPress, Shopify, Wix, Squarespace, custom sites, and more. We provide specific integration guides for popular platforms.

Use our data-cookieseal attribute system. Add data-cookieseal="analytics" to Google Analytics scripts, data-cookieseal="marketing" to ad pixels, etc. Our script will automatically manage loading based on consent.

Absolutely! Pro and Business plans include custom colors, positioning, text, and button styles. You can match your brand exactly. The Free plan includes our "Powered by CookieSeal" branding.

Yes! Business plan includes full API access for programmatic consent management, custom integrations, and bulk operations. API documentation is available in your dashboard.

Each domain needs its own site configuration in CookieSeal. For subdomains, you can often use one configuration for *.yourdomain.com, but complex setups may need individual tracking.

Yes! Our Free plan is genuinely free for 1 website with 1,000 consents per month. It includes CookieSeal branding. No hidden fees, no time limits. It's designed to help small websites get started with compliance.

One consent = one visitor making a choice (accept all, reject all, or custom selection). Multiple visits by the same person don't count as additional consents unless they change their preferences.

Yes! You can upgrade immediately or downgrade at your next billing cycle. Downgrades take effect at renewal to ensure you get the full value of your current plan period.

Currently we offer monthly billing only, but we're considering annual discounts. Contact [email protected] if you're interested in annual terms for Business plan.

We accept all major credit cards (Visa, Mastercard, Amex) and payment methods supported by Stripe. All payments are processed securely through Stripe.

We support four standard categories: Necessary (always required), Analytics, Marketing, and Preferences. This covers most compliance requirements and provides granular control for visitors.

Yes! You can implement a "Cookie Preferences" link that allows visitors to modify their choices anytime. The banner will reappear with their current settings when clicked.

Yes! Our banner automatically adapts to dark/light mode based on the visitor's system preferences, ensuring it always looks natural on your site.

Currently English and Hindi, with more languages planned. You can customize all text in the banner, so you can translate it to any language your audience needs.

Yes! All plans include analytics showing accept/reject rates, most popular cookie categories, consent trends over time, and geographic patterns (where applicable).

Absolutely! Our banners are fully responsive and optimized for mobile, tablet, and desktop. The interface adapts automatically to screen sizes.

We collect minimal data: hashed IP addresses (SHA-256, non-reversible), consent choices, timestamps, and browser information. We do NOT collect names, emails, or personally identifiable information.

Data is stored securely in Supabase (available in US and EU regions). Enterprise customers can request EU-only storage for data residency requirements.

Very secure! We use HTTPS encryption, IP address hashing, database-level encryption, and follow security best practices. Our infrastructure is built on enterprise-grade platforms (Supabase, Vercel).

No, we do not sell or share your data with third parties. We use trusted service providers (Supabase for hosting, Stripe for payments) with strong privacy protections, but your consent data stays private.

Yes! You can export consent logs, analytics, and configuration data anytime from your dashboard. Business plan customers get additional export formats and API access.

Check that: 1) The script is properly installed in your <head> section, 2) Your site key is correct, 3) There are no JavaScript errors in browser console, 4) Your site status is "Active" in the dashboard.

We typically respond within 24 hours during business hours (Monday-Friday, 9 AM - 6 PM IST). Business plan customers get priority support with faster response times.

Yes! We provide guidance for all customers and hands-on implementation help for Business plan customers. We can assist with complex setups, custom requirements, and troubleshooting.

We love feature requests! Contact us with your needs. Many features have been built based on customer feedback. Business plan customers get priority for custom feature development.

Yes! We offer a 7-day money-back guarantee for Pro plan and 14-day guarantee for Business plan. See our refund policy at /legal/refund for full details.