Refund Policy

1. Free Plan

The Free plan is free forever and does not involve any charges or refunds.

2. Paid Plans — Intended 7-Day Guarantee

Once paid billing is fully active in production, new paid subscribers (Pro or Business) are intended to be eligible for a full refund within 7 days of their first payment. During the MVP rollout, refund handling may be manual. To request help, email [email protected] with your account email and reason.

3. Monthly Subscriptions

After the intended 7-day guarantee period, monthly subscriptions are planned to be non-refundable. You will still be able to cancel to prevent future charges once the billing rollout is fully active.

4. Cancellations

Self-serve cancellation and billing-portal controls are being connected. During the current MVP rollout, cancellation requests may be handled manually through [email protected] until the full billing flow is live.

5. Exceptions

We may refuse refunds in cases of: abuse of the money-back guarantee (multiple refund requests); violation of our Terms of Service; evidence of fraudulent activity.

6. Disputes

If you dispute a charge through your bank or payment provider before contacting us, we may be unable to process a direct refund. Please contact us first at [email protected].

7. Contact

Billing questions: [email protected] · Hostao LLC, 30 N Gould St, Ste 4000, Sheridan, Wyoming 82801, USA

Need a Refund?

Email us at [email protected] with your account email. We typically respond within 24 hours.