Does this guarantee a specific notification timeline?
Specific contractual notification timelines are handled through enterprise agreement review.
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Incident Response Summary
This summary describes incident response expectations without making unsupported breach, certification, or insurance claims.
Owner
COKIQ Security and Operations
Last updated
2026-06-03
Incident categories
Incident response planning covers availability issues, security findings, vendor events, product defects, and support escalations.
- Availability incident
- Security report
- Subprocessor event
- Consent script issue
- Customer-impacting product defect
Response flow
COKIQ uses triage, severity assessment, remediation, customer communication, and post-incident review when incidents affect customers.
- Identify and classify
- Contain customer impact
- Communicate through support/status routes where applicable
- Remediate and verify
- Document lessons for future prevention
Customer action
Customers should maintain operational contacts and report suspected incidents quickly.
- Use the support route for urgent customer-impacting issues
- Use vulnerability disclosure for security findings
- Monitor status page for availability updates
- Keep enterprise contacts current
FAQ
Where should a vulnerability be reported?
Use the vulnerability disclosure route or security contact path listed on the Trust Center.