What details speed up support?
Include website URL, COKIQ site key, platform, page URL, and the exact outcome needed.
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Support Policy Summary
Support commitments vary by plan and enterprise agreement. This summary gives buyers a clear support review checklist.
Owner
COKIQ Support
Last updated
2026-06-03
Support routes
COKIQ support is routed by question type so setup, billing, legal, and enterprise review do not get mixed together.
- Support ticket for tracked technical help
- Sales contact for plan and enterprise questions
- Billing contact for invoices and plan activation
- Legal contact for DPA, subprocessors, and privacy review
Support topics
Support covers practical implementation and account questions.
- Script installation
- Site key and domain setup
- Scanner results
- Banner configuration
- Consent logs and reports
- Billing and plan questions
Enterprise review
Enterprise buyers can define escalation and response expectations in the agreement.
- Support response targets
- Named escalation contacts
- Pilot rollout support
- Security/legal review routing
- Incident communication path
FAQ
Are enterprise support terms public?
General support routes are public. Enterprise-specific commitments are contract-defined.